Introduction
At [Your Clothing Company], your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines the terms and conditions under which returns and refunds can be processed.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item(s) were purchased in the last 30 days.
- The item(s) are unused, unwashed, and in the same condition that you received them.
- The item(s) are in the original packaging with all tags attached.
- You have the receipt or proof of purchase.
Certain types of goods are exempt from being returned, such as intimate wear, sale items, gift cards, and custom-made products.
Non-Returnable Items
- Intimate Apparel: For hygiene reasons, we cannot accept returns on undergarments, swimwear, or other intimate apparel.
- Sale Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
- Custom Orders: Custom or personalized items cannot be returned or refunded unless they arrive damaged or defective.
Return Process
- Contact Us: Initiate your return by contacting our customer service team at [support@example.com]. Provide your order number and the reason for the return.
- Return Authorization: You will receive a Return Authorization (RA) number and instructions on where to send your return. Unauthorized returns may not be accepted.
- Package Your Return: Securely package the items in their original packaging and include the receipt or proof of purchase. Clearly mark the RA number on the outside of the package.
- Ship the Package: Send the return package to the address provided by our customer service. Please note that you will be responsible for the shipping costs unless the item is defective or we made an error.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The credit will appear within a certain number of days, depending on your card issuer’s policies.
Partial Refunds
In certain situations, only partial refunds are granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support@example.com] for further instructions. Exchanges are subject to product availability.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
International Returns
For international orders, please contact our customer service to get detailed instructions on how to process your return. Return shipping fees for international orders are non-refundable.
Lost or Stolen Packages
We are not responsible for lost or stolen packages that are shipped back to us. Please ensure you use a traceable shipping service or purchase shipping insurance.
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: [support@example.com]
- Phone: [Customer Service Phone Number]
- Address: [Company Address]
We appreciate your business and thank you for shopping with [Your Clothing Company].